by John Cranston
A coffee shop in England is refusing to serve any customer who places an order while talking on a mobile phone.
Little Red Roaster is a bit of an upmarket, market stall. Here they don’t do bad coffee or bad manners. The owner has put his foot down because he got fed up with having to compete for the attention of certain customers…
Darren Groom, shop owner:
They order it by going ‘I’ll have a cappuccino’ and we then can’t ask the relevant questions, do you want sugar, would you like a lid? We just had an increase in people doing it and being upset when we said we wouldn’t serve them until they finished their call, so we put the sign up.
Most of his clientele say he’s absolutely right… (…)
After reading the text, think of the questions below and write an answer to ONE of them (5-10 sentences):
1. What do you think about the idea of Darren Groom? If you had a coffee shop, would you do something similar?
2. Write down your own “mobile phones politeness rules” (e.g. “Don’t call people after 10p.m. Switch off your phone when on a plane.”)
3. Make your own sentences with these words: refuse, while, fed up, relevant, upset, clientele.